Return & Refund Policy

At Dewaru, we believe skincare is personal.
Because of hygiene and product safety reasons, we’re unable to accept returns on opened or used skincare products.

That said — if something arrives damaged, incorrect, or leaking, we’ll make it right.

Eligible For Replacement / Refund

You are eligible if:

• You received the wrong product

• Your order arrived damaged or leaking

• The product was missing from your package

• The item arrived in unusable condition

Please contact us within 48 hours of delivery with:

• Your order number

• Clear unboxing photos/videos

• Photos of the product received

Once verified, we’ll offer either:

• a replacement, or

• a full refund to your original payment method

Non-Returnable Items

For hygiene and authenticity reasons, we cannot accept returns for:

• Opened skincare products

• Used products

• Products tested after delivery

• Change-of-mind purchases

• Skin purging or individual skin reactions

Skincare works differently for every skin type.
We always recommend patch testing before full use.

Refund Timelines

If approved, refunds are processed within:

• 5–7 business days for prepaid orders

• COD refunds are issued via bank transfer or UPI

Authenticity Guarantee

Every bottle sold by Dewaru is:

• 100% authentic

• sourced from official Korean suppliers

• batch verified before dispatch

Need Help?

For any issues, email us at:

dewaru01@gmail.com

We usually respond within 24 hours.